Our Reviews

Very professional

Good service

fast service

My Blazer was brought back to the dealership where my parents bought it for me. The issue was the steering wheel controlls stopped working. After discussing the issue with your service manager, I was informed that our extended warranty would cover the repair. I was told the part would arrive in a day, 2 at most. The part arrived in 7 days, and all of your staff, including our original sales person, dodged our calls. Our family has been in business, and always believed in honesty and communication, even it was not good news for our customers. Not impressed with your customer service!

The dealership was awesome. It took a little more time due to it happening over the holidays. It was a good experience and will continue using allen in the future.

Always receive good service at Allen Chevrolet easy to do business with

Very nice people They get the job done and out the door.

I have been a customer for over 20 years with Craig Sauer he always goes above and beyond making sure I am getting something I will be happy with and what meets my car buget.

Everything was perfect and was even quicker than promised!

It is always great service.

It was so easy, they took care of everything for me and even brought me my car when it was ready

This was my first new vehicle purchase! and, I was very pleased with the courtesy, and warm friendly atmosphere that, the gm dealership presented. especially! when I had butterflies bouncing around in my stomach. But. I left with a brand new vehicle and a smile on my face. thank you for the pleasant atmosphere. and professional courtesy that my gm dealer presented. I would recommend anyone that's looking for a vehicle. again, thank you for making my purchase easy, and pleasant.

It was easy and painless, I really do not like haggling. I didn't have to, I knew what I wanted bought it and it all went smooth. Thanks to everyone at the dealership and especially Brain.

Went in for oil change and tire rotation. Told them that my check engine light was on. They said it was a quick fix and would have it done. It never happened and they just gave me the receipt and not the inspection report.

This Chevy dealer never seems to really want to work with you. Turned in an Equinox and lost,$ 5000 . Wouldn’t have done it but the wives car power train mileage was about to expired and additional insurance would’ve been $100 month more.

My 2025 car was in the shop for 4 months waiting on a part to be shipped. The employee who was assigned to my case rarely returned a call for feedback. I was lied to about the part coming in 2 months before it actually did just I to have me stop calling weekly for an update. I was on a wait list for a car rental and NEVER got a rental when mailings are sent out to bring your car in for service and get a courtesy rental. I bought 2 2025 Trax cars paid cash for 1 and got a loan on the other so my son could earn credit. I feel it was ridiculous to not have a car available to me the entire time my car was there for 4 months. If I had purchased a 100k vehicle I would bet one would have been available. I have a relative also going to be a cash purchase not going to Allen Chevrolet for her car because of this and unfortunately I will drive out of town for any future issues or purchase which is sad because Allen is covenant my sales man was incredible. I eventually had to go higher to GM who was able to expedite the part shipment. If I had not went higher I have no doubt my car would still be there. The employee Kenietta at GM who helped was very helpful but it shouldn’t have had to go to that. Crystal West

Very pleased with the experience. Staff was friendly and service was done on-time.

Everyone at the dealership treated me so well. I'll buy all of my future vehicles from them.

The salesman was very knowledgeable and friendly. Price and trade in valve felt fair with good rebates. Setup of with OnStar and phones were quick and straight forward.

Made an appt 2 weeks ahead. Told them what was wrong. Dropped off car for appt at 815am. Was told by Chris about 1-2 hours to diagnosis and depending on parts should be ready by afternoon. Never heard a word. I arrived at 515 for car and was told by Chris no one had looked at my car! He tried to blame it on Nicole and she was gone for day. He offered me my car. The work is covered by extended warranty and has to be done at allen so to clause in contract when I bought car( I asked when buying warranty if I could use any Chevy dealer and was told yes. Only found out later that was a lie). I told Chris I would leave it to be fixed following day but someone needed to communicate to me following day what was going on. Surprise no one did. I had to call back in afternoon to be told they had not heard from warranty company. Long story short what should have taken 1 day to get fixed at dealer took 3. I have had several service visits at Allen with this car and all have been horrible. I normally service at Knapp in blissfield and their service department is top notch. No one at Allen cares. Only go there because I have to. Thank goodness only 2000 miles left on warranty then I won’t be back.

GREAT EXPERIENCE

Friendly Service, Quick and Painless turn around time and vehicle is running great.

Great customer service, great salesman. Upfront and straight to the point.

Simple oil change/ tire rotation. Done in 45 minutes. Scheduled additional service( diagnostic for “check engine light”.

Britney was amazing! Listened to what I wanted & made it happen.

Loved Allen Chevrolet Alayna was wonderful.

I had an incredible experience purchasing my new Corvette from Allen Chevrolet, all thanks to Josh Kimbrell! From the moment I walked in, Josh made the entire process seamless and enjoyable. His knowledge of the Corvette lineup was impressive, and he took the time to walk me through all the features and options that fit my preferences. The team at Allen Chevrolet was fantastic as well, and the customer service was top-notch. I couldn't be happier with my new Corvette, and I owe it all to Josh's expertise and dedication. If you're looking to buy a new car, especially a Corvette, I highly recommend working with Josh Kimbrell at Allen Chevrolet!

great job

Quick and courteous

Everything was good

Great service

Not only changed my oil, but also checked on a leak in my tire for a very affordable

My experience was great

Our salesman, Brian Nelson, has been tremendously helpful. We appreciate him so much.

My experience was very disappointing. My Blazer was keep for almost 2 months. Updates were rare unless I contacted them. When my vehicle was returned it was dirty inside and out. That is not how I brought my vehicle in. While my vehicle was there I asked that my rims be fixed also. I have rim coverage. This was never done although my service advisor stated it would be. My repairs were covered under my warranty and it felt like since I wasn’t paying out of pocket I was not a priority

Excellent service from start to finish. When finished, Rob Porter helped set me up with some body work at Allen Chevrolet which I am going to have next week.

It was a smooth transaction. Everyone we dealt with were professional and knowledgeable. Great experience.

Traded my full size truck in for smaller one it was so easy everyone was so helpful

After waiting 3 hours for what I was told would be an hour repair....only to find it had not been completed, after paying $330.,. Plus as of now I have made 2 additional trips back to the dealership for the completion...I am scheduled again this Tuesday to once again see if it can be completed (for real this time, maybe). Its just alignment and clamp under the drivers power seat. It was right for 10 years, I hope GM can make it right again.

Nichole was good to work with.

Very professional and very helpful!

Jasen nailed it!

I was very surprised that from time they took my Traverse from the parking spot out front to the time it was back in that spot took only about 15 mins.! Much better then when my wife waited an hour and 20 from her appointment time at the last oil change. Just wish Allen Chevrolet would open the quick change building again. Not always easy making an appointment to get it done. Plus it’s nice being able to see them do the work on your vehicle knowing everything that is to be done is being done. But over all was very please with this visit.

Very helpful there.

My experience was great. Mike Johnson was welcoming, kind, transparent, patient, and fun to do business with.

Quick and painless!

My experience during this service visit was nothing short of smooth and excellent! From making the appointment with Nicole, to being communicated through the entire process by Dane to even having my rental car dropped off to Enterprise on my behalf. Kudos to the team. Keep up the efforts and great work!

Always in and out and well taken care of

Ryan did a tremendous job, he responded immediately to all of my questions and needs!

It was a quick service so that’s was great. But I told the technician that my car was squeaking and just asked if they could glance at it quickly to see if it was something major. They said yes but to have it really looked at is almost $200 which is insane. After the car was done nothing was said. I also had the half off program for oil changes which is completely useless when they have jacked up the prices so much. Customer service is weak.

Everything went great, in and out in less than a hour!

Service rep explained things very well. Work eas done in good time.

I brought my car in without an appointment to get a slow leak in my tire looked at. They fixed the tire and rotated my tires in under an hour, and the charge was very reasonable.

Fast service, less than 45 minutes

Professional and efficient

I absolutely LOVE Alayna! She helped me out. Everything was a smooth transition.

I NEEDED an oil change and could not connect to the service department. After multiple times calling on different days and different times I decided to drive to Monroe. They fit me in quickly. Ryan spent his morning with me. Letting me test drive a 2025 Equinox and an EV Equinox. He was very friendly and helpful.

Excellent service, nice clean truck when I picked it up. Have always been satisified with this dealership.

Reggie was very courteous and professional and recommended more services for my Equinox without being pushy. And the LOF and tire rotation were done quite quickly.

This is the third time I've had a service visit. It seems like there are always a few people just hanging out chatting in that office. Also, while in the waiting room, I witnessed a male employee go up to the toy table where two young children were playing. He swooped over the top of the table, grabbed some of the items they were playing with hurried out of the room. He never said a word to them. I watched this happen along with the parents and we just looked at each other like, what the...did that just happen?! The children were surprised as well and looked to their parents. Very disappointing; extremely disrespectful.

Ryan was very good with us

Very helpful

Mike Vantress was very knowledgeable on the Chevy equinox that I purchased. First time buying a EV and he was able to answer all my questions.

Quick and easy to get an appointment. Service was completed in a timely manner.

Everything went well. I would like a quote to replace the mirrors with retract able mirrors. I was unaware these do not fold in.

I brought my vehicle in for a repair of what expected to be warranty covered item- engine thermostat only to be told that that part wasn’t covered because it was a “wearable” item. This makes no sense to me other that the possibility that the warranty is worthless

Staff was professional

fast service

I'm always treated very well. Service is fantastic. I've found my dealership

Worst service department experience I’ve ever had with any dealership I’ve ever worked with. They lied about the length of time the vehicle was going to be in the shop. Then when they told me it was going to be done it was never done and they added more days.They also try to get more money out of me than they originally said, and then they spilled some sort of liquid water inside my truck that smells nasty and I can’t get the smell out of the truck.

Good

Had oil change and tire rotation. Both service technicians, Nicole & Reggie were friendly, knowledgeable and very helpful with all of my questions and total experience.

Jason Raby made life easier. Great person and salesperson.

I was in for a Oil Change and tire rotation. The job done was great and appreciated.

Mike was very helpful right upon arrival. He was very informative about the vehicle I was interested in and took his time explaining all of the ins and outs of the car. I was not planning on purchasing my vehicle that day but he thoroughly went over the all of the financial details ensuring my husband and I were comfortable throughout the process We especially appreciated the patience he exuded with our daughter. I would definitely come back to make additional purchases with Allen Chevrolet.

It was the first time that I had any experience with the Chevy Service Department. I will not hesitate to return when it is needed. They were friendly and explained everything that they did. Thank You. I Love My Chevy Trailblazer!

Chris lied to me when I talked to him. I tried to call there many times no one would answer the phone. I let it ring for 21 minutes no answer. Very dissatisfied with the service department.

Easy check in and fast turn around for oil change and tire rotation.

I was very disappointed this time. It took almost two hours for a oil change

Made an appointment. Showed up and everything went smoothly and quickly.

Experienced salesperson, spent lots of time and never made me feel rushed. Explained everything.

Better than usual. Price for oil change too much.

N/A

Ryan Nunn was exceptional. Signing the final purchase agreements with Jerome was a terrible experience. He was abrupt and inconsiderate and unable to explain to me, in a way that anyone could understand, why the purchase price was different than agreed upon. After I went home and tried to reconcile the difference, I made a call to the dealership asking Jerome to call me. I waited 2 1/2 days without a call and then I went back to the dealership. I went to Jerome's office and asked a simple question and he told me he already explained it to me. He then left his office and about 5 - 7 minutes later, Ryan came to get me. He showed me the differences in a way which was easily understood. As it turns out, there were several charges related to my out of state license plate requirement that was included in the purchase price. Why these charges were included in the purchase price rather than a separate line item on the agreement is still a mystery. If these charges were listed as a separate line item and not included in the purchase price, there never would have been an issue.

Salesman Josh did an excellent job unfortunately I was out of windshield washer so the following day I was assured that the oil was changed but in checking the oil it certainly looks old?? just not sure if there was any type of safety inspection done on this Used Vehicle.

very good experience

Service was great, staff was very knowledgeable & friendly. It took a lot longer than usual for an oil change. 21/2 hrs. They were paving driveway but not sure this had anything to do with it

You had my truck for 5/6 months for recalls/ service work and when I get it back my truck has damage on the outside of the truck in multiple spot from being hit. It also was full of fuel when I dropped it off and when I got it was on E. So I had to find someone to put diesel in, which they did for me. But why was it on E when the paper work said it was only driven 4 mile. I also looked at my oil life bc that was one of the things getting done since they were working on the engine and it was at 87%, why would that not be at 100% unless it has been driven alot. I also noticed that 1 of the rotors looked scapped up like it was metal to metal. I have tried to call to talk to the service manager and asked for a call back more then once and still nothing.

Overall pretty good. They forgot to put my wheel locks back in the car and I had to go back to service and find someone to locate them...

I have purchased several vehicles from Craig Sauer and have always been satisfied with the exceptional service at Allen.

Bryan Nelson is a great guy to work with.

It was a great experience. I had a vehicle that no longer met my needs and they did everything they could to give me a payment that worked for me. Great job team!

I initially made an appointment for July 7th but the service department stated the person to address my car issue was not on until July 8th. This was not mentioned until well after I dropped off my car. I had to bring my car back on July 8th for evaluation and everything went smoothly during this appointment. It would be helpful to not waste time in the future, given customer’s busy schedules, if there could be communication prior to vehicle drop off.

Alayna was helpful, showed me the vehicle I wanted, and helped get everything together quickly. She was available when I contacted her after the initial visit to the dealership and made sure I knew about the features on my vehicle before I left after closing.

The team members are great

Salesman was very polite

Everything was great

Everything went smooth and as planned

I bought the 2024 Colorado ZR2 in November 2024 solely based on its attractive and ominous appearance a love at first sight experience. After living with it for a few months I realized that it was not a practical daily driver and family vehicle with limited space headroom and bed size it was simply an impulsive buy that we quickly came to regret. Ironically I had recently received emails from Allen Chevrolet with an upgrade offer for the 2025 Colorado ZR2 so I ignored them . After the 2nd email I noticed that in the offer there was another option for the full size Silverado 1500 upgrade so with delight and uncertainty I scheduled an appointment with Mike Johnson. Mike sold me the 2024 Colorado and that was also a great experience. I arrived at 9:40am Mike greeted me at the door looking healthy tan and fit almost unrecognizable he welcomed me with a firm handshake coffee and water and attempted to push a donut on me lol. Mike is more than a salesman or business man Mike is there to help people and he is great at what he does. Mike is plugged in and can get information quickly that I’m sure like me most people never think they will need on the spot reminding clients that he has everything under control. Mike gets to know the client by having life discussions transparent and personal back and forth interaction about family work and vacations to come easing you into an unexpected zone of comfort but not to just sell you something oh no Mike is learning what your needs are so that he can recommend the perfect vehicle that will fit your personal lifestyle . Mike is extremely patient my personal example is that we spent 2 hours discussing a particular truck that was being used by staff that I was very interested in Mike cleaned it out all of the personal belongings in the pouring rain. I test drove the truck returned to the dealership looked it over a bit more but Mike sensed an uneasy uncertain mood had come over me about the vehicle and honestly I almost felt obligated to just take it because I put him through so much data crunching weather braving and house cleaning I couldn’t bare to change my mind at this point. This is where Mike shines the most when he said “ I am here for you,This is what I do!” “I have all day I am right here would you like to see something else ? I can tell you seem unsure!” Mike wanted to make sure that I took my time and chose a vehicle that I truly loved. We went back to the drawing board and Mike carved away at all of my needs meeting me where I was with everything the days events had taught him about what I was really looking for and then he showed me 2 more trucks that were in stock. We finally found the perfect truck and I couldn’t help but rave about Mike Johnson at Allen Chevrolet in Monroe Michigan and I will be buying my next vehicle from him down the road.

I was satisfied with the service I received, the ease of setting up an appointment, the respect & friendlness of Reggie, the efficiency as well as effectiveness of my service all at a low cost! Kudos to you! Keep up the great work!

The service was done on time, they were friendly, and I was very pleased.

service was very slow tuck over 2hr to get and oil change and tires rotation

Ryan Nunn was awesome! He was very professional and patient and kind. He was helpful throughout the whole process. I have and will continue to send people his way.

I had a scheduled appt on July 18th for an oil change and tire rotation that took 1 hour and 45 minutes.

Great

Had a great experience, no pressure

Every time I make an appointment to get any type of service done, something is minimal an oil change. I’m there for hours at a time. My appointment was at nine in my car wasn’t touched till almost 11 o’clock.

Oil change and tire rotation

got oil change in and out in an hour

Amazing team at Allen! Accommodated all our needs and even a few bumps along the way

The service team was helpful with my initial questions, accommodating with my schedule, and efficient in their work.

Great on my oil change, will see how fast they fix my truck and if they do it the right way, since I been waiting for a car rental for months .

Na

Your whole staff are very friendly and positive. Especially Craig Sauer. He goes above and beyond to make leasing a Chevy a pleasant experience. I have been a customer for several decades and will remain so. Thank you all. PS, I love this new Traverse High Country, it is fantastic!! Regards, Charles Bagwell Erie, Mi.

Waited for more than an hour just to get an oil change

Our experience with Josh Kimbrell was stellar! He went above and beyond for us and we couldn’t be happier.

I was looking for a specific car, when I came to the dealership. Jasen Raby met me on my way in and found the car I wanted to buy. Thanks Jasen.

Very friendly staff. Vehicle completed on timeline given. Very honest. Asked to put in new air and compartment filters. Stated they didn't need them at this time

The service dept customer service Reggie helped me out and got me set up to start receiving points each time I spent money with GM.

We meet a salesman at the local fair and we struck up a conversation and he was very respectful and answered our questions. So we did some research and 3 weeks later we walked into the dealer ship and found the salesman we spoke with thanks to your team.

Well, everything went smoothly. Then my wife saw spider webs and 🕷 s. Told nick. My wife said new additions to our family. Nick laughed when we told him. He apologized. The porters need to pay special attention to detail. Clean the vehicle more better. Inside and outside.

Josh was super helpful. He ensured a pleasant, stress-free experience. He had great communication and manners. This is the second time I've purchased with Allen Chevrolet. I have no regrets. They really do care about their customers, and they do everything to make and to keep you as a happy customer.

Salesman NICK and FINANCE GUY RANDY VERY GOOD AT THERE JOB!

n/a

As always, great service after scheduling service. The issue that needs upgraded is getting ahold of service department to schedule service. I called 2 different days and got placed on hold for 30 minutes the first day, got through the second day with only being on hold for over 15 minutes.

I've brought my truck in 5 times now for same transmission issue. I've owned the truck less then 3 years. This last time you replaced the transmission only to have it break down. Some of the staff are very helpful. But to have a problem like this is unreal. It has cost me time and money to deal with this problem. The truck is now sitting at your dealership waiting to be fixed once again.

Always quick and friendly service

Recently, I had my truck totaled and came up short on cash and time looking for something reliable, quick, and easy. As soon as I walked in the door, I was greeted. Josh Kimbrell listened to what I needed and the price I asked for, and said he would look at what he could do. He came back with an AMAZING deal, a 2025 Chevy Silverado 2500; not only did he get what I asked for, but he also was able to get me out the door that day! To sum it up, this dealership is one of the BEST, and the customer service was above and beyond. I would HIGHLY recommend shopping here to ANYONE looking for a RELIABLE car with QUICK and HONEST customer service! Thanks again, Josh Kimbrell; your insight and knowledge gained a customer for life!

I had a10:30 appointment, l did not get out until 12:20 pm that was two hours from when I arrived, my vehicle received an oil change, lube, filter, and tire rotation. Two hours is not acceptable for the service performed. George Krueger (734) 241-3847

My first time as a Chevy owner, and so I had to get my first oil change. I didn’t know Excatly where to go when I got to the dealership. I asked a salesman & he helped me right away. I parked in the wrong spot, the guy in the service dept went & got my car for me. Everyone was SO nice & helpful! And to make things even better, my first oil change & tire rotation was free! How awesome was that?! Definitely glad to be a Chevy owner!

I had an appointment and the service department knew it. The young man to whom I spoke was pleasant, professional, and efficient. The oil change was completed quickly. Everything went as it should have.

Our experience was great and our salesman Ryan was perfect

N/A

It was a rip off for a oil change and tire rotation. First the service gut tells me it will be 177.00 dollars, so I started complaining. When I came back to pick up my Chevy the price was 88 dollars. I will never go back for any kind of service there.

Took 15 minutes to be greeted in service area, only one rep on duty. Not sure how long my vehicle was ready before I spotted it in the lot. Paperwork was set on an unoccupied desk

Great

Ryan Nunn was awesome. He helped me from the beginning of the process through the end. When the transaction was complete we went out to the vehicle and went through it. I will totally recommend Allen Chevrolet along with Ryan to friends of mine in the future.

I went in for oil change and tire rotation. The service department and staff was wonderful and it all was quick and easy. Thank you!

It was adequate.

I added a tire rotation to my routine oil change. 30 minutes after leaving the dealership, I was receiving low tire pressure alerts. My husband refilled the tires at lunch. All tires were at 27 prior to filling them. Also, my air filter was at 10%. In addition, I called because I was concerned about the tire pressure and air filter only to be told come back. I did not have time to wait/waste- and I'm now doubting what services were actually completed due to the lack of detail-my fluids weren't even topped off. I'm extremely disappointed.

All went great! Oil and tire rotation!

I had my truck in for service and was told that it was ready to pick up. So I left work early to get there, and when I arrived, it turned out that my truck was not ready. The tech finished the job below the book hours, so he left the work order open so that he could get all the hours. Meaning I had to leave work early again the next day to go back and get my truck. When I call service the phines instantly go to hold and it takes up to 10 minutes for someone to answer.I requested to speak with the head service manager. I was sent to his voicemail. After 4 hours of no response, I called back and again was sent to his voicemail. I will not be back for service or to purchase any other vehicles.

It find

Miles was great to work with. He made the process easy, and the rest of the staff was very friendly.

Miles was great….worked with us on price and trade in….cleaned up the newly purchased vehicle great…was a good experience

Oil change performed quickly

It took 2 hours

My service here was terrible the absolute worst my advisor Reggie almost had me fired from my job because he couldn’t follow simple instructions. My vehicle was poorly serviced and you kept my old parts without offering them back to me. It’s HIGHLY UNLIKELY that I’ll ever come back.

My car was not repaired. I was told all work was done. I paid and picked up my car. Not even a mile leaving the dealership my dashboard lights up the same warning lights I took it in for. I turned around and went back to service. I told them I cannot leave my car as I need some way to get to work. The service dept took my name and wrote down what happened to give to Reggie, the service manager. That seemed all fine and well. The reason for my poor review is that Reggie has not returned a phone call or voicemail in going on two weeks. My only option now is to leave a review like this and to go back up to the dealership and talk to his boss.

I feel like my issue was not taken seriously. You had my car all day and barely took any time to find the issue. I have the same issue and it’s worse now. Wax told light didn’t come on but it comes on ALL the time. You rushed through the process and were too busy to do a thorough job.

Very friendly staff

Took almost 2 1/2 hrs for an oil change and to rotate the tires.

Easily best car purchasing experience!

Alayna is amazing

Reggie was great

Very expensive visit for oil change $113.95, air filter $76.84, cabin air filter $55.78, transmission service $347.94, and to top it off, had a $9.00 charge for shop supplies??? seems very expensive

Service was performed good but the wait time was extra long. We had to wait 3 hours for a 1 hour service.

Can't get ahold of anyone via operator or service dept. Heard nothing from Reggie for 9 hours! I left voicemails and nothing, tried chat online and every option. This is unacceptable!

My wife waited 3 hours for an oil change and tire rotation that was supposed to take 45mins, the car got done and she went home the tpms light came on and the traverse was covered inside and outside with grease & hand prints. Took it back and waited an additional 1.5 hours to resolve the issues

Brad ,service manager was a great help with info on buying a new car. Service person was kind and helpful, they ordered parts for my truck I haven't heard from them yet. Craig Sauer is the best couldn't ask for a a smoother transition from our vehicle to the new one .sales manager is nice but a little stingy with the trade in money could have done better at another dealership but want to deal with Craig so I bit the bullet on 2 grand to stay with Allen Chevrolet.

The five years that I was doing business with ALLEN Chevrolet dealer I think is great. It’s been my pleasure and in the near future

It was great. I always get anything I need done there.

Excellent

Everyone from start to finish was great! Josh Kimbrell ours sales rep is amazing and will definitely have a repeat customer! He was so polite, accommodating, knowledgeable and took the time to really get to know what we were looking for!

Service was completed without any issues

Had an appointment at 2pm for an oil change and tire rotation. It was an absolutely ridiculous experience. In no way shape or form should it take more than 2 hours to complete these simple tasks

Ryan, (my salesperson), was friendly, professional, attentive, and very knowledgeable. He payed attention to the details, kept it at a comfortable payment, and I left that day with a brand new 2026 Chevrolet!!!

Very knowledgeable and helpful Salesperson.

took my car in due to an oil leak only to find out it was the transmission leaking and they had received a letter from the company of this potential problem. They ordered the part and had it fixed in a week. my only issue is that they couldn't give me a loner to use for that week and I had to rely on family to get me to work

The service manager on Saturday was friendly, efficient, and knowledgeable. It was a very enjoyable experience!

Chris, Reggie, and Dave were great.

Chris in Service was superb! William is our salesperson of choice, now, with 2 vehicles purchased from Allen with his fine guidance. Overall, my wife and I feel like very valued customers and their team is supporting, focused, and right on track. We love this dealership.

Ryan was great to work with. Very friendly and was easy to joke around with. He offered us refreshments multiple times and made the process smooth.

It was a great experience everyone was very kind and informative. I love my new car!!

At 8 am i waited inline outside the garage door being the 6th car. It took 15+ minutes before pulling in... and that was with an appointment. You need a better, faster way to process incoming cars. Once I was processed things went pretty quick. I was out 1.5 hours later.

Miles did a great job!!!

Everybody did a perfect job

First class operation. Very enjoyable buying experience. Friendly and knowledgeable staff

Jasen did an absolutely awesome job

I dropped my car Wednesday evening and was told it would be looked at Thursday morning to diagnose. After not hearing anything I called around 3 pm to find it would be Friday to be looked at. Friday I called 3x to finally find out parts would need to be ordered and it would be Monday to get the parts and be repaired. Monday I was busy and had the chance to call around 4 pm. I was informed that the parts arrived but the repair did not occur and it would be Tuesday before I could pick it up. I was without my car for twice as long as needed. I spoke with the service manager and an operations manager regarding the issues and the complete lack of communication. Additionally the tech who diagnosed the repair was off Monday which delayed my car repair. I still struggle to understand how a tech missing work delayed my repair. If I plan to buy a car and the salesperson I initially met with is off the day I want to pick it up, I would be willing to bet the dealership still has the car ready and available for me.

There oil changes there are terrible. I have 3 vehicles serviced there and they are always forgetting to put air in the tires, add windshield washer fluid or short me a oil. How can I trust them to put a new filter on?Prices have risen to $149 without the$19.99 tire rotation

Getting an appointment was fast and simple. The employees were kind and courteous. Always a pleasure.

Always a pleasure doing business at Allen Chevrolet/Cadillac. Craig makes the sales process enjoyable. Everyone else from finance department to parts department to service department are always very friendly and knowledgeable!

Quick service , parts were in stock , happy customer

Check engine came on in my 2025 Colorado (3500 miles) so I scheduled service through the app. Two weeks later (Dec. 5) I was able to drop my vehicle off. Dropped vehicle off day prior to appointment. Called to check status late afternoon Dec.5 and was told vehicle had not been into service and would have to wait through the weekend. Called again Monday afternoon to check status and was told it would hopefully be NEXT. Finally was able to pick up vehicle a week after scheduled appointment and after service put forty additional miles on vehicle to TEST for check engine light. Had vehicle back one week and check engine light has returned. As a 25 year employee of General Motors I am more than disappointed with the service experience AND the perceived “quality” of the vehicle itself. I have nothing good to report to friends and family about my service experience at Allen Chevrolet. Reggie was a very fast talking, deflecting service representative.

Alayna was perfect!

Excellent service. Short wait time.

It should not 3.5 hours for a oil change and tire rotation. Everything I have a service appt. the time waiting gets longer at every visit. I think it is time for me to find a new service center.

Ethan was amazing

Great

Excellent

service fine, answered any questions I had

It only took 20 minutes to complete an oil change. This is much faster then it use to be.

Appreciate the promptness and professional demeanor Mike gave us.

Ryan was an AMAZING person to deal with and made the entire process seamless. Buying through him was an experience instead of an ordeal.

Service was ok have 2021 Blazer with 48,900 miles and a couple of weeks out of warranty and they tell me nothing can be done. If that’s the case please take me off your email list don’t need ads for new car offers! Wouldn’t buy another GM product with that kind of help.

Brian Nelson is the best. I believe this is our sixth lease with him

Dropped off my car on Thursday and got a call saying it was ready Friday morning. Couldn't ask for anything better!

Chris was my service writer and handled my request professionally, my technician Kerry did a great job doing the suspension upgrade on my 22 Silverado Trail Boss at i also got from Allen Chevrolet

I had my 2014 Malibu in for an oil change. I bought the car new from this dealership and have NEVER paid full price for an oil change until the other day. I will not be bringing my Malibu back.

Ryan Nunn the salesperson with whom I dealt with was very knowledgeable and a pleasure to work with. Any questions that I had were answered without delay and with attentiveness. Most definitely my next car will be purchased with him and from this dealership.

Christopher’s communication with me was great. I knew exactly what to expect. They finished working on my car sooner than anticipated. It runs like a new car. I couldn’t be more pleased. Thank you for a Great Customer experience.

Took over 2 hours for an oil change and tire rotation. Little longer than I like to wait.

My appointment was on time. Everything was professional and friendly. The service did not take very long. I was pleased.