Service always takes forever and they do whatever they want to do and I guess the customer is never right

I was supposed to get an oil change and rotate tires. I don't see that the tires were rotated on my bill, so don't know if that heppened. Generally I am very pleased with the service at Allen Chevrolet.

Just took it in For a recall notice I receive that it was installed with the wrong Part on the exhaust but they checked it out and said that it was the right part the catalytic converter

I had an 8:30 appt for an oil change and waited 2 in a half hours. What's the point of making an appointment if you have to wait? Could've took it down the road and got it done in 15 minutes! Very disappointed!

Not the dealerships fault but GM lied to me and told me to take my 2010 equinox to a dealership and have it diagnosed and it would be covered under the special circumstance notice. GM DID NOT tell me that it expired in 2020. So I wasted $150.00 plus tax on a diagnosis that GM now tells me they won’t cover. Car only has 87000 miles on it and it’s basically junk or $5000 to fix it.🤬🤬🤬 I will NEVER buy GM again. That is rotten business practice when a company knows that they have a BIG problem with a vehicle and won’t back it for at least 100,00 miles.

Very friendly staff

A very pleasant experience, all the employees we encountered were courteous and pleasant. I will definitely be back for another vehicle in the future

I had an appointment scheduled for 8am nine days in advance for a recall. When I arrived at the appointment time, I was told it would be about and hour and a half, so I arranged a ride home instead of waiting at the location. I still had not heard back by noon, so I called and was told my car had still not been processed. After two more calls for updates that afternoon, I learned there was a staffing shortage causing the delay. My car stayed overnight for an appointment I thought would be a couple of hours max. The next day, I picked up my vehicle at 11am (I needed it due to previous arrangements out of town). A ticket had been made, but the work had not been started. When I went in, those I spoke with were very apologetic and explained the staffing situation again. They did what they could to make things a little more bearable, and it was because of that interaction that I returned for another appointment a few days later. Before that, I was ready to drive a distance to take my business elsewhere. I stayed in the waiting room for the second appointment. It took three hours. I do understand the impact of unexpected illnesses. It was the original lack of communication that makes me hesitant to return for future work.

Easy Craig and Nolan were great

Prices for an oil change have gotten ridiculous. I will be changing it at home from now on. For almost $90 I should’ve gotten the truck washed, and a slap on my butt….. nope.